eDocument Information
Most Tour Operators have switched to eDocuments and below are some questions in regards to these new eDocument procedures.
What are eDocuments?
eDocuments are electronic documents that are sent via Email to the email address provided during the booking process. These documents will be required in order to check in and present at the airline counter for your flights and to present to the hotel for your land stay, if requested.
When will tickets be issued?
Tickets are issued 14-21 days prior to departure, if the booking is paid in full
Who offers eDocuments?
The following Tour Operators Offer eDocuments for most destinations. Please Click on the appropriate Tour Operator for more details
SUNQUEST VACATIONS / ALBATOURS
AIR TRANSAT HOLIDAYS / NOLITOURS
All other tour operators are Airport pick up at this time.
Who do I contact if I have not received my eDocuments?
Please Email clampit@telus.net to send eDocuments, if applicable. Please provide your Booking Confirmation and/or Invoice Number.
SUNQUEST VACATIONS / ALBATOURS
Q - Will I receive tickets and documents via email?
When documents are ready and the booking is paid in full, you will receive your eDocuments via email.
Q - When will tickets be issued and available?
Tickets are issued 14-21 days prior to departure, if the booking is paid in full.
Q - Is Sunquest issuing eDocs for their entire product line-up?
No, for Cruise, Groups, Italy Land Product and Premier bookings, the Documents will be available at the airport 3 hours prior on the day of departure.
Q - When I make a last minute booking where can I get my tickets?
Bookings made within 72 hours prior to departure will be available at the Sunquest Vacations Ticket counter at the airport.
Q - Where do I get baggage tags?
Baggage tags are available at Sunquest airport counter.
Q - Where do I get tourist cards?
Tourist cards are required for travel to Cuba & the Dominican Republic only. Passengers can pick them up at our airport counter on the day of departure.
Q - How will tickets and vouchers be issued??
For eTickets, one ticket will print listing all passengers sharing the same flight itinerary, up to a maximum of 9 passengers. For eVouchers, one hotel or car voucher will print listing passengers sharing one room or car. If your passengers do not plan to arrive at the airport altogether, we suggest you print more than one copy of the eticket.
Q - Can passengers check-in at the airport and/or hotel without an edoc??
No, eDocs must be shown at check-in for both departure and return flights. It is also necessary to have your evoucher for hotel check-in. If these documents are not available or have been lost, a charge a apply for re-issue.
Q - If an eticket is lost before travel has begun, who will re-issue and at what cost??
EDocs can be reissued from Vermilion Insurance & Travel without a fee up to 24 hours prior to departure.
Q - If eDocs are lost in destination, who will re-issue and at what cost?
eDocs can be reissued in destination, however in some countries there is no access to Internet service. If a manual edoc needs to be issued a fee of $25.00 CAD will be charged. You must contact the local representative
RED SEAL / SUNWING VACATIONS
Q - Is Red Seal/Sunwing issuing eDocs for their entire product line-up?
NO, the eDocs available from Sunwing are only for DOMESTIC Flights, all other flights require tickets which can be picked up at the Airport on the day of TRAVEL at least 3 hours prior to departure.
Q - How do I get my tickets?
For Domestic travel, individuals simply go to the airport and check in with the airline using their confirmation number. For other destinations, please pick up your tickets at the Red Seal/Sunwing Ticket counter 3 hours prior to departure.
AIR TRANSAT HOLIDAYS / NOLITOURS
Q - Is Air Transat Holidays/Nolitours issuing eDocs for their entire product line-up??
NO, the eDocs available from Transat Holidays are for the following Gateways and Destination. Within Canada - Vancouver, Calgary, Halifax, Ottawa, Montreal, Quebec and Toronto. Within the US - All of Florida and US destinations offered by Transat and Nolitours. Europe - All United Kingdom Destinatons, inlcuding France, Ireland and Scotland. For other destinations, please pick up your tickets at the Air Transat / Nolitours Ticket counter 3 hours prior to departure.
Q - How do I get my tickets?
For the above destinations listed, individuals will receive their tickets via email within ONE week of travel. You will then print this information and take it to the airport as proof. For other destinations, please pick up your tickets at Transat / Nolitours ticket counter 3 hours prior to departure.
SIGNATURE VACATIONS
Q - Is Signature Vacations issuing eDocs for their entire product line-up??
NO, the eDocs available from Signature Vacations are for the following Destination. Within Mexico - Cancun, Cozumel and the Mayan Riviera. For other destinations, please pick up your tickets at the Signature Vacations Ticket counter.
Q - How do I get my tickets?
For Cancun, Cozumel and the Mayan Riviera, individuals will receive their tickets via email within ONE week of travel. You will then print this information and take it to the airport as proof. For other destinations, please pick up your tickets at Signature Vacations Ticket counter 3 hours prior to departure.